As per the title, really. Specifically, what I’m interested in is:
Is it correct to say that you can identify that an A&G request has concluded by looking for ADVICE_AND_GUIDANCE_CLOSED in the Activity Type field?
Is it correct to say that, for the Activity Type ADVICE_AND_GUIDANCE_CLOSED, the only possible Outcome values are ADVICE_CONVERTED_BY_PROVIDER or ADVICE_ENDED?
Is Activity ID an auto-incrementing number that can be relied upon to only ever increase with each new record that gets added?
Note that the Activity ID is safe to use as a unique key for the activity. But as it is feasibly possible we may change how it is generated in the future it is best not to make any assumptions about it that aren’t specifically documented.