In progress API disappears from onboarding site

Digital Onboarding Service (DOS)
1

I’m trying to go through the onboarding process for NHS Notify, but my in progress application suddenly disappeared without explanation. I made another one and within a few days that disappeared too. I’ve logged a ticket with NHS Digital support but that’s been sitting for a week with no response.

Is there anyone familiar with the NHS Notify onboarding process that can tell me what I’m doing wrong?

2

Hi @Matt_Ferguson ,

Can you please provide your organisation and product name. We can then raise it with the API team.

Thank you

3

Organisation name is “Open Medical”. Product name is “Pathpoint Platform”.

I’ve recently added the API for the 3rd time and noticed the questions on the forms appear to be a little different. Not sure if a change in the form caused them to disappear or not.