Similar to this topic: Digital Onboarding - Add Product - Sorry Error Occurred
I am receiving this error trying to add “NHS Login API” product to our registration. We already have a legacy incomplete registration which may be causing this issue which is now labelled “NHS Login-LEG”.
I’m assuming this reference relates to “legacy” hence the attempt to begin a new registration for NHS Login API.
Can someone provide advice on the best course to progress this please.
Hi Matt,
Thank you for posting your question - I can assist.
The Digital Onboarding Service has moved to a single assessment flow as of 19th November 2025. The API of “NHS Login-LEG” indeed refers to a legacy API (legacy = the old flow type).
As the product contains a legacy, former flow API, you cannot add the new single assessment instance of the API to that same product. For that reason, you will need to create a new product (with a new product name) and add “NHS login API” to this newly created product to start your assurance.
I hope this helps.
Please do not hesitate to reach out to me with any questions.
Thank you
Sorted, thanks Zeeshan.
Thanks Matt, great to hear. Please let me know if you have any more questions. 