Digital Onboarding Service - The move to a single assurance process

:tada: :tada: Following our email correspondence on 7th November 2025, this is a reminder that as of Wednesday, 19 November 2025, our new, single assurance process for all APIs is live. :tada: :tada:

This means all new Digital Onboarding Service product and API submissions can only use the updated system.

How this change affects your existing products in the Digital Onboarding Service (DOS)

  • Adding DOS APIs to existing products: If an applicant needs to add a new API to a product that was assessed using the old process, they will need to create a new product submission.

  • Updating previously approved DOS APIs: If an applicant needs to update API information that was approved using the old process, they will need to create a new product submission for it.

Both of these are one-off actions to move a product into the new system.

Note for suppliers: For a limited time, you may continue to complete your pre-initiated old process API assurance applications. We will contact you separately with a timeline for phasing out this access and removing old, inactive submissions.

Read here for more information

For further support: