A&G Conversion - Appointments for booking worklist

e-Referral Service (e-RS)
1

If we convert an A&G request to a Referral, it lands on the “Appointments for Booking” worklist in eRS, which, via the API we have no access to. The status is already TRIAGED_PROVIDER_TO_ACTION so we do not Record Triage Outcome on this referral. The booking clerk would ordinarily select an action such as “End Triage Request” and select from a drop-down of reasons.

I don’t see any API docs on any such action for this scenario. How can this be cleared from the Appointments for Booking worklist?

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2

Hi @will.maw -

The ‘End Triage Request’ action is essentially a referral cancellation.

You can use the Cancel referral (A036) endpoint taking note of the specific scenario which is documented in our specification:

5. I want to cancel the triage referral as a Service Provider

  • Obtain reference data from REFERRAL-CANCELLATION-REASON and filter:
    • referrerUsage must be CANCEL_REFERRAL, and
    • businessFunction must be SERVICE_PROVIDER_CLINICIAN or SERVICE_PROVIDER_CLINICIAN_ADMIN (depending which authenticated user will be performing the action), and
    • appointmentRequestCancellationReasonType must be PROVIDER_TRIAGE, and
    • effectiveFrom must be in the past, and
    • effectiveTo must not be in the past