PDS FHIR API - New "public_key error"

Personal Demographics Service (PDS)
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1

Hi Team,
The Bowel Cancer Screening System (BCSS) has a nightly job that calls the PDS FHIR API, (endpoint https://api.service.nhs.uk/personal-demographics/FHIR/R4/Patient/xxxxxxxxxx) as part of its processing. It has been running nightly for some time.

Today we have Production support tickets open as the calls to the API from the job running on Saturday 16th and Sunday 17th May have failed. Example error log below for one patient call. This was repeated in our logs for all patients processed. There have been no changes on the application side. We are currently investigating with our network team but I am just checking if there was an unexpected outage or changes over the weekend. The processing time was around 22:25 on both evenings.

Please DM me if that is more appropriate for this specific error. Many thanks.

{ “error”: “public_key error”, “error_description”: “The JWKS endpoint, for your client_assertion can’t be reached”, “message_id”: “rrt-8645178461552284988-b-geu2-1708338-5783771-1” }

2

That sounds like an issue on the API-M platform - have you raised a ServiceNow ticket for it?

3

Thanks for the response Adrian. Apologies, API-M?

4

API Management. Sorry, API-M is the short name for the API platform.

5

Thanks Adrian. Will raise a ServiceNow ticket.