If you require a new category ask the moderators to help you.
Start by sending a message to the moderator team.
Messages can be found in the left hand navigation

Select the new message + to create a new message.

Address the message to ‘moderators’
Remember to confirm the category name and purpose

Submitting the message will send a notification to the moderators.
Hello, is this guidance still accurate? My colleague and I don’t seem to have the “Messages” option.
Hi @Kate_Bobyn
Thanks for your post. In my view of the Community, the Messages section appears at the top of the left-hand navigation. If you don’t see it right away, try expanding the menu using the ‘More’ option.
We’re currently reviewing all guidance across the platform. If you’re interested in setting up a new category, feel free to message or email me directly. I’ll be happy to get that sorted for you.