I’m currently encountering an issue when attempting to use the API to connect to the A024 Advice and Guidance worklists within the integration environment.
When making the request the API consistently returns a 500 Internal Server Error, without any additional information indicating what may be incorrect in the payload.
However, I’ve noticed some unexpected behaviour:
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If I remove all Advice and Guidance requests via the portal (resulting in an empty list), the same API call returns a 200 OK response.
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In this case, the response contains an empty list as expected.
This suggests that the issue may be related to how existing Advice and Guidance requests are being handled by the API, rather than the request structure itself.
Could you please confirm:
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Whether this is a payload issue
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If there are any known issues with the Advice and Guidance worklist API in the integration environment?
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Whether this might be related to your ongoing updates or changes to Advice and Guidance functionality?
Please let me know if you need any further details from my side.