I’ve had reports from users that A&G sessions appear in their eRS pro-app immediately, whereas using our product via the FHIR API they do not appear until hours later.
As our product makes a live call each time the worklist is loaded, I don’t believe it’s anything on our tech stack causing the delay.
Is there any chance the API response could be hours behind pro app?
Thanks,
Sam
Hi @sam.carter,
The “Advice and Guidance Requests” worklist returned by Retrieve advice and guidance requests worklist (A023, FHIR STU3) will return the same information as the worklist that is displayed in the Professional Application. There should be no delay on the information becoming available, the data is sourced from the same place.
If this is an issue you are seeing in live then you may want to raise an incident with us via NHS national service desk.
If you can provide details of a specific occurrence of this, or are able to reproduce the issue then we can look into this further for you.
Regards,
Adam.