Hi,
We are in the process of setting up e-RS testing in out of our TST environment with the INT environment, when we are attempting to retrieve referrals we are prompted with the message below
our application ID is - 107351e6-b0a4-4b12-8cee-2943b45df516
Hi @Sean_Rickard,
Welcome to the forum.
As your issue appears to be auth&auth related I’ve moved this topic into the API Platform category where someone should be able to help you.
Once you get authenticated the e-RS team will be able to help you with any e-RS specific issues.
Regards,
Adam.
@Sean_Rickard I checked the APP setup at APIM end and it seems ok to me. @Sean_Rickard Can we connect and check and trace down the issue? I am available tomorrow after 10:30. Please share your email ID I will share the meeting invite.
@Sean_Rickard Hope you are okay, it doesnt look like this was ever responded to, can you confirm if this has resolved itself, or if you need any assistance? 
Hi @tony.marsh1 we are still having issues pulling referrals into our PAS, no attachments are falling in.
We’re not sure if this is config on our side that needs to change.
Is it possible someone can join a call tomorrow to try and help resolve? I suspect the issue is with us but just incase
Hi Richard/Tony, We did check the APP setup at our end and cannot see any issues. I will get Vini to get back in touch with you and arrange a call today.
@Sean_Rickard can you please let us know your availability and we’ll jump on a call to help with any resolution steps you need to take from your side.
Many thanks,
NHS England API Platform team
Please note: The API Platform team can only address queries relevant to the NHS England API platform, including security, rate limiting, logging, monitoring and alerting. For any API specific queries, please reach out the relevant API teams.
Hi @navin.bose after a trouble shooting call we believe we have identified there is an issue the as what as below?
INT - JWKS Endpoint error - API Platform - NHS England Developer Community
@tony.marsh1 are you able to help please?
We have a call tomorrow at @15:00 please can someone join to we are not able to fix today?
@Sean_Rickard Thanks for the update, if you could update us on here that would be great. @navin.bose are your team able to support tomorrow at 3pm? If its auth related, I think it will need the APIM team rather than e-RS API team - but I can certainly join as well.
thanks @tony.marsh1 are you able to provide yours and @navin.bose e-mail address to send the meeting invite to please?
Hi Sean/ Tony,
I will be able to support this from the APIM team, please include me in the meeting to troubleshoot the issue.
Thanks,
Vini Akshara Kannan
Hi Sean/ Tony,
I noticed the app 107351e6-b0a4-4b12-8cee-2943b45df516 does not have the ‘app-restricted-user-id’ attribute. This could be a cause for a 500 error response.
Thanks,
Vini Akshara Kannan
Hi @Vini_Akshara_Kannan and @tony.marsh1 thanks for looking into this, is this something we need to resolve our side?
@Sean_Rickard We should be able to resolve this side, I believe the error has been identified. The attribute value name is incorrect - an error our side, not yours - we will rectify and let you know when resolved for re-rest.
@Sean_Rickard We have updated the app with the required attribute. Could you please test and let us know if there are any further issues.
@Vini_Akshara_Kannan we are still having the same issues after the fix, Attachments not pulling through and missing info when fields are populated in e-RS
@Sean_Rickard Thanks, the change was still necessary anyway, so its still good it was spotted. Has this been investigated with EPIC first please. We’ve not had any correlation IDs related to the issue being talked about now, and appears to be different from the original post? Initially was a connection timeout, but now maybe related to something else?
Thanks @tony.marsh1, we have reviewed everything our side and cant see any issues, can I ask that you are still able to join the call tomorrow please?
Hi @Sean_Rickard I can, but I am making sure someone with the right log access can join too. Otherwise I wont be adding a huge amount of value to you. I’ll update you as soon as I can - or if I cant get someone for that specific time, let you know when they can be available.
Morning, can you also make sure the correct application is in use.
We have setup 107351e6-b0a4-4b12-8cee-2943b45df516
but on the original request form we also received 2d07ab06-8c7d-4859-8897-466ecf98b4d1
the second one did not exist.
Please note that in production our pattern is an application per authorisation mode, so if you are using app restricted and healthcare you would need two.
Tony
Thanks @tony.marsh1, pretty sure we are using the correct application as most of the info is now pulling through its just a few fields where this is not the case
