Request to Reset Authenticator for NHS Digital Developer Account (OTP Reset)

General enquiries
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1

Hi team,

I am unable to access the NHS Developer Hub (My Applications) because I need to reset my authenticator app (OTP) for my developer account. The email address currently listed for OTP reset in diagram below is no longer monitored.

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Could you please advise on the process to reset my authenticator for my account? I need to log in to view the API keys for my production applications.

I have already contacted support.digitalservices@nhs.net but have not received a response. Any guidance or the correct contact point for this issue would be greatly appreciated.

Thank you for your assistance.

2

Hi,

I’ve deleted the OTP associated with the account.

I’ve also flagged to the team that the reset instructions need updating - thanks for highlighting that.

Thanks

Nigel

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