We’re seeing a large number of 500 responses across multiple eRS API endpoints, starting from 2026-09-22 14:52:03 GMT+1 and continuing to come in.
The service status page shows no reported issues, so we’ve raised a support ticket on behalf of affected users. If there’s any information the team can share about the incident, it’d be helpful to communicate to those affected.
+1 also getting some 500s
Thanks All, please ensure that any issues are reported to NSD (as I think you have). The live service teams will be progressing the issue and will provide updates via that official channel, it appears to be wider issue.
I have mentioned the fact the service page is stating ‘no issues’
Hi Tony, already raised with NSD, thanks.
Our ticket has been set to ‘moderate’ priority, which I do not think is correct if this is a general outage of the live API.
Hi Felix,
I think its just that tickets are scored in isolation against the backdrop of national activity until patterns emerge in the system.
Hi Just letting you all know the service looks to be up again, but investigations are still on-going, please contact NSD if you do see any issues though.