So I recently got new Smartcards for the eRs environment, and currently i am experiencing an issue where whenever I connect the smartcard and log in, the device will instantly locked, and when I relog it will continue to lock until the smartcards are removed.
We had a set before hand however they expired and we got a new set re-issued
however this has introduced another issue of us not being able to update it since the website does not load, however this server should have a connection to HSCN since we use it for other integrations
Hi Luke, it doesn’t sound like normal NHS Credential Management App behaviour - the app can be configured to lock the screen when the card is removed. Are you running any other software (Imprivata, IsoSec, etc) or enterprise configurations that may cause this? Is this only on your device or impacting others, etc
As mentioned in another comment, the quickest solution is to raise a support ticket on Service Now for the team to investigate and track