Identity Agent - The underlying connection was closed. An unexpected error occurred on send

Care Identity Service (CIS2)
1

Hi there, I’ve suddenly started getting this error from identity agent on INT. Nothing has changed on the machine.

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Many thanks
Sam

2

Hi @sam.carter thanks for posting on the Developer Community. I have spoken to the CIS team and they think as you’re using INT (and presumably HSCN/ registry setting changes). You would need more insight from our ITOC team. Please can you report the bug/ issue, via the NHS Digital Customer Portal or email ssd.nationalservicedesk@nhs.net

3

Thanks.

If anyone else encounters this issue, updating the NHS Identity Agent resolves the problem. I was on 2.32, updated to 2.46

1 Like
4

Thanks for sharing this @sam.carter. Glad issue was resolved for you.

5

Hi all, as of 15 October, one of the potential causes of this error will be that the system is using an unsupported Identity Agent or unsupported TLS.

End of life support for TLS versions 1.0/1.1 has been shared via NHS Identity & Access Management news https://digital.nhs.uk/services/care-identity-service/latest-news/outages-for-tls-1.0-1.1

Information on the latest Identity Agent version is here: https://digital.nhs.uk/services/care-identity-service/applications-and-services/technical-services/identity-agent

If you’re responsibility for providing IT services, you must ensure your customers are up to date.