eRS API - Unable to submit referral from INT

e-Referral Service (e-RS)
1

We seem to be having issues with INT at the moment. The front end appears to be up, but if we submit a new referral, we receive the usual “eReferral service is waiting for a response from the hospital Patient Administration System” message, but that appears to time out and we then get a message to say that “the selected service’s system is currently unavailable. Please select another service or contact your support desk if you wish to continue”.

As far as we can see, nothing has changed and all is up and running our side.

We have been having this issue since 24/12.

2

Hi @phil.walker3,

Can you confirm what service you are attempting to book to and what Provider System (shown under Slot Management under Maintain Services as a Service Definer) it is configured to use.

Thanks,

Adam.

3

Hi Adam.

The Provider System is 661673721519 (3.1.09).

I have tried to book into “York INT 006 CAS Referral in NOTIFY” (service ID 6709836) this morning, but I’m told that we aren’t getting any slot polls either.

Thanks

Phil

4

Hi @phil.walker3,

If this is a test PAS then ITOC (itoc.supportdesk@nhs.net) may be able to assist you.

If this is your own managed PAS then you will need to contact the team that supports it.

Thanks,

Adam.