Hi, I have sent the service desk 6 separate emails and also phoned the service help desk on 3-4 occasions. I started my request for the above API in May but it still hasn’t been addressed.
I am in the process of developing an app for the NHS so require this urgently.
If someone could get back to me that would be great.
Thanks
Dear @DrBDS
Thank you for query on the NHSE API developer community and apologies for the delayed response.
I would suggest logging a ticket to request assistance through our Customer Service Portal via the link below who should be able to redirect you query to the correct team and resolve this for you. Once a ticket is logged you will receive a reference number to keep track of your case:
Please include you application ID, app name, information on the error, URLs, time and dates and as much information as possible about the issues you are experiencing.
I have also included the below email address and the telephone number in case these differ from the ones you had previously contacted:
Thanks,
NHS England API Platform team
Please note: The API Platform team can only address queries relevant to the NHS England API Platform, including security, rate limiting, logging, monitoring and alerting. For any API, CIS2, NHS Login specific queries, please reach out to the relevant API / Service teams.