Hi Support
We are getting feedback from our customer that the DEP environment is returning 500 for A005. Date/time of last request from ODS RLQ : 14/04/2026 - 09:42:15.768.
Kind Regards,
Sean
Hi Support
We are getting feedback from our customer that the DEP environment is returning 500 for A005. Date/time of last request from ODS RLQ : 14/04/2026 - 09:42:15.768.
Kind Regards,
Sean
Hi Sean, I’m having a look now.
thanks George,
latest attempt
10:46:44.093 x-correlation-id: D16F1874-731E-4CC1-8CD6-4B59CBECBBE8
@sean.nesbitt is there a X-Request-ID related to any of these requests? Its usually easier to find in the logs
Hi George,
this was the last request D16F1874-731E-4CC1-8CD6-4B59CBECBBE8
Regards,
Sean
@sean.nesbitt @simon.goodinson could you confirm the last time you were able to successfully test these endpoints?
Last successful in this environment DEP - RLQ
2026-03-03 11:59:51,672 - Header: X-Correlation-ID
2026-03-03 11:59:51,672 - Value: 2826645D-4428-48D4-8A53-A90138308F9F
brilliant, thank you sean
@sean.nesbitt @simon.goodinson @Rob_Stevenson
Is it possible to re-try. There was an issue in another environment last week which was rolled back - this may have still been present in the DEP/DEV environment but may have gone unnoticed for longer as the environment is not as active. (this was altered about 10 mins ago)
Last success for me was before Sean’s. I have asked the customer to try again
Hi All,
We have retested and it’s now working. Thanks everyone for your help.
Thanks, Rob