On Behalf Of User ID (655179206100) provided is invalid or not in the list of allowed OBO Users

e-Referral Service (e-RS) e-Referral Service FHIR API
1

I have a service where the associated workgroup includes both SERVICE PROVIDER CLINICIAN ADMIN user (CoderG - 655180499106) and SERVICE PROVIDER CLINICIAN user (655179206100).

Calling the A008:RetrieveWorklist we get a response of “diagnostics”: “On Behalf Of User ID (655179206100) provided is invalid or not in the list of allowed OBO Users”

Oddly if I log in as the CoderG we do not see the clinician in the list of OBO users, which would be the reason

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However from what I see it is set up correctly.

Appreciate someone having a look and telling me what we are missing

(If required The time that the message was generated was at: 2026-05-07 10:51:23.777. The x-correlation id is: 62992038-AF85-CA49-968E-1DB9611FCD48

2

@simon.goodinson

Thanks for posting on the forum.

  • Could you tells us which/if any, endpoints you are calling prior to this call (A008)
  • Can you confirm the user you are logging in as and the roles they have
  • Could you send a screenshot of the workgroup (with members shown)

Thanks! :slight_smile:

Tony

3

Thanks Tony, hopefully the following helps

  • Q. Could you tells us which/if any, endpoints you are calling prior to this call (A008)

Just A0008:Retrieve Worklist

  • Q. Can you confirm the user you are logging in as and the roles they have

The logged in user is SERVICE PROVIDER CLINICIAN ADMIN user (CoderG - 655180499106).

So CoderG is set up with the role of Med Sec Advanced. Please see below for details:

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Here are the details of the B Codes related to the Clinical Practitioner role:

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  • Q. Could you send a screenshot of the workgroup (with members shown)

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4

Thanks for the information Simon, we are currently looking into this

5

Thanks George. Any update from you or @tony.marsh1 ?

6

Hi Simon,

We’ve had a look at we still can’t see what the issue is - it looks fine from what you’ve provided so far. We’re thinking a call and you to screen share, might be a better option.

Do you have much availability tomorrow?

7

Happy to get on a meeting tomorrow 14:00 if that works. Pleas send a teams as required

8

Popped a meeting in the diary at 2pm

9

Resolve on call. Issue - unclear. worked on re-try. Marking as resolved, but will share anything on here if we notice any DEP environment changes around the time of the initial post.