Hi all,
Just a quick question, we’re nearing completion of implementing changes to handle the full set of file availability states (PENDING, VALIDATION_FAILED, THREATS_FOUND alongside AVAILABLE) being introduced in File attachments - Release 2.
From the documentation, my understanding is that malware scanning runs asynchronously in the background after upload, with the attachment held at PENDING until processing completes — rather than being triggered on-demand at access time. Could someone confirm that’s correct?
Assuming it is, my question is about timing. The only guidance I can find is that a PENDING file should be re-checked after a minimum of 5 minutes. Is there an expected or maximum scan duration, or an SLA we can rely on?
The reason I ask is the impact on clinical workflows: there’s a realistic scenario where a clinician needs a file very shortly after it’s uploaded and finds it still PENDING. We’d like to set the right expectations in our UI (and ideally a sensible poll/retry strategy), so any indication of typical and worst-case scan times would be really helpful.
Thanks,
Gareth