DEP - Application not found error

e-Referral Service (e-RS)
1

Hi Support,

For DEP environment ,

application names

RAMSAYHEALTHCARE-MAXIMS-DEP-Application Restricted
and
RAMSAYHEALTHCARE-MAXIMS-DEP-User Restricted

we’re seeing a response for both application and user restricted endpoints,

Unable to identify proxy for host: secure and …

errorcode: “messaging.adaptors.http.flow.ApplicationNotFound”

We’ve checked the api keys and secrets and they seem to be correct.

Please check for us,

Many thanks
Sean

2

Sean

We will pick this up for you next week and see if we can help resolve :+1:t3:

Could you post the app ids and a correlation id also

3

Hi @tony.marsh1

thank you for looking into this for us.

Details as requested
App name RAMSAYHEALTHCARE-MAXIMS-DEP-User Restricted
application id 6f7c88c0-7a5e-4fa5-9fb3-92d1704d943f
correlation id 868DF5BA-D892-446A-9722-9DF9895B77E2

Kind Regards,
Sean

4

Thanks Sean, I’ve asked the delivery partner to investigate.

@navin.bose Do you think your team could check too, this may be upstream of e-RS

5

Hi Sean,
Had a look at this in Splunk in our e-RS logs, but found no no matching events for that correlation ID/error in those streams.
The error you shared (messaging.adaptors.http.flow.ApplicationNotFound) looks to be raised in the APIM/messaging gateway layer rather than ERS app-layer logs.
So as Tony says, at the moment this looks upstream of ERS, likely routing/app-product mapping in DEP rather than key or secret format at your side. We will see what the delivery team come back with.

6

Hi @Thomas_Hague , thank you for the feedback, we would like to get this resolved for our customer as soon as possible. @tony.marsh1 Is there any contact within the delivery team that we can get an update? Please feel free to email directly.

7

@sean.nesbitt I’ve raised an APIM investigation on your behalf - under CS1569451