# Supplier onboarding - API Platform Access **URL:** \ **Category:** Digital Onboarding Service (DOS)\ **Tags:** onboarding\ **Created:** [5 October 2026 15:04 UTC](https://developer.community.nhs.uk/t/supplier-onboarding-api-platform-access/15519 "2026-10-05T15:04:08Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![Tom\_Kobialka](https://avatars.discourse-cdn.com/v4/letter/t/d9b06d/32.png) [@Tom\_Kobialka](https://developer.community.nhs.uk/u/Tom_Kobialka)\ **Post date:** [5 October 2026 15:04 UTC](https://developer.community.nhs.uk/t/supplier-onboarding-api-platform-access/15519/1 "2026-10-05T15:04:08Z")
Hi Folks, We are a small clinician owned Healthtech company. We are having some issues with the onboarding process for the API Platform. Particularly around the step requiring proof of contractual documentation. I’ve raised a ticket with the service desk, but I have not received a response. Is there anyone on here that might be able to help us directly? With Thanks Tom ---
**Author:** ![jonathan.eagle1](https://avatars.discourse-cdn.com/v4/letter/j/4491bb/32.png) [@jonathan.eagle1](https://developer.community.nhs.uk/u/jonathan.eagle1)\ **Post date:** [27 October 2026 14:24 UTC](https://developer.community.nhs.uk/t/supplier-onboarding-api-platform-access/15519/2 "2026-10-27T14:24:14Z")
Hi Tom, are you able to give me the service desk reference and I can look into this for you. Thanks, Jon ---
**Author:** ![Zeeshan\_Saeed](https://avatars.discourse-cdn.com/v4/letter/z/c5a1d2/32.png) [@Zeeshan\_Saeed](https://developer.community.nhs.uk/u/Zeeshan_Saeed)\ **Post date:** [28 October 2026 16:08 UTC](https://developer.community.nhs.uk/t/supplier-onboarding-api-platform-access/15519/3 "2026-10-28T16:08:57Z")
Hi Tom, I want to follow up here and ask if you have a service ticket number, please? We’ll follow up internally and will endeavour to get this progressed. Thank you