# Request to Reset Authenticator for NHS Digital Developer Account (OTP Reset)

**URL:** <https://developer.community.nhs.uk/t/request-to-reset-authenticator-for-nhs-digital-developer-account-otp-reset/7436>\
**Category:** General enquiries\
**Tags:** authentication, onboarding\
**Created:** [1 September 2025 15:53 UTC](https://developer.community.nhs.uk/t/request-to-reset-authenticator-for-nhs-digital-developer-account-otp-reset/7436 "2025-09-01T15:53:07Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![nhs.developer](https://avatars.discourse-cdn.com/v4/letter/n/3bc359/32.png) [@nhs.developer](https://developer.community.nhs.uk/u/nhs.developer)\
**Post date:** [1 September 2025 15:53 UTC](https://developer.community.nhs.uk/t/request-to-reset-authenticator-for-nhs-digital-developer-account-otp-reset/7436/1 "2025-09-01T15:53:07Z")

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Hi team,

I am unable to access the NHS Developer Hub ([My Applications](https://onboarding.prod.api.platform.nhs.uk/MyApplications)) because I need to reset my authenticator app (OTP) for my developer account. The email address currently listed for OTP reset in diagram below is no longer monitored.

 ![image](https://europe1.discourse-cdn.com/nhsdigitaldeveloper/original/1X/42c13ee92d61acc929e4239c7ec73a19395799bd.png)

Could you please advise on the process to reset my authenticator for my account? I need to log in to view the API keys for my production applications.

I have already contacted [support.digitalservices@nhs.net](mailto:support.digitalservices@nhs.net) but have not received a response. Any guidance or the correct contact point for this issue would be greatly appreciated.

Thank you for your assistance.

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**Author:** ![nigel.gossage](https://avatars.discourse-cdn.com/v4/letter/n/5fc32e/32.png) [@nigel.gossage](https://developer.community.nhs.uk/u/nigel.gossage)\
**Post date:** [3 September 2025 11:52 UTC](https://developer.community.nhs.uk/t/request-to-reset-authenticator-for-nhs-digital-developer-account-otp-reset/7436/2 "2025-09-03T11:52:57Z")

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Hi,

I’ve deleted the OTP associated with the account.

I’ve also flagged to the team that the reset instructions need updating - thanks for highlighting that.

Thanks

Nigel