# PDS FHIR API Onboarding - 4 months for service ticket and no response

**URL:** <https://developer.community.nhs.uk/t/pds-fhir-api-onboarding-4-months-for-service-ticket-and-no-response/16042>\
**Category:** Personal Demographics Service FHIR API\
**Tags:** pds, onboarding, fhir, spine\
**Created:** [26 October 2026 14:33 UTC](https://developer.community.nhs.uk/t/pds-fhir-api-onboarding-4-months-for-service-ticket-and-no-response/16042 "2026-10-26T14:33:36Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Robin\_Thompson](https://dub1.discourse-cdn.com/nhsdigitaldeveloper/user_avatar/developer.community.nhs.uk/robin_thompson/32/1327_2.png) [@Robin\_Thompson](https://developer.community.nhs.uk/u/Robin_Thompson)\
**Post date:** [26 October 2026 14:33 UTC](https://developer.community.nhs.uk/t/pds-fhir-api-onboarding-4-months-for-service-ticket-and-no-response/16042/1 "2026-10-26T14:33:36Z")

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Hi

Is someone able to look at service desk ticket CS1533589 for use case approval of PDS.

Its sat for 4 months with no response…

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**Author:** ![Tom\_Gowland](https://avatars.discourse-cdn.com/v4/letter/t/c67d28/32.png) [@Tom\_Gowland](https://developer.community.nhs.uk/u/Tom_Gowland)\
**Post date:** [26 October 2026 15:24 UTC](https://developer.community.nhs.uk/t/pds-fhir-api-onboarding-4-months-for-service-ticket-and-no-response/16042/2 "2026-10-26T15:24:03Z")

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Hi Robin,

Apologies for the delay on this, somehow the request was sat in the wrong internal queue - I’ve moved it and explicitly forwarded it to our onboarding team who should be able to get back to you.

In the meantime, I wonder if you could instead use MESH (as an alternative to PDS FHIR API) to determine the GP mailbox for a particular patient when you already know their NHS number, d.o.b, and surname: [Message Exchange for Social Care and Health: endpoint lookup service and WorkflowIDs - NHS England Digital](https://digital.nhs.uk/services/message-exchange-for-social-care-and-health-mesh/mesh-guidance-hub/endpoint-lookup-service-and-workflowids#using-the-to_dts-field-of-a-mesh-message-to-find-a-mailbox-)

You can then use the returned mailbox ID via MESH to send messages to that patient’s GP. I suppose it depends on what information you’ve got and what you were looking to do with the GP details, but it might be a quicker and easier route than getting PDS approval / access.